Public Grievances

Direct redressal channel for citizen complaints and systemic issues

Public Grievances

File and track your grievances directly. We ensure quick resolution and direct coordination with government bodies. Operating on the principles of the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), we serve as the apex coordinating body for citizen complaints.

Grievances Logged 1.2M+

CPGRAMS linked

Avg Disposal Time 21 Days

Govt standard

Pendency < 5%

Over 90 days

Resolution Rate 92%

Success index

Key Initiatives

Grievance Redressal Index (GRAI)

Active

Monthly ranking of ministries and state departments based on their efficiency in resolving citizen complaints.

Feedback Call Centre

Core

Post-disposal telephonic feedback mechanism to ensure citizens are truly satisfied with the resolution.